Happy New Year everyone!

First let me say that it has been great growing WITH so many of our agents. We feel like we have great agents who are glad that someone finally came along with them in mind. What started as two agents with a small idea is growing into agents across the country with enormous potential. As we grow, I notice a lot positives and negatives among our agents. I like to think I have an eye for detail, so it is my nature to see the smallest flaws. We are constantly thinking of new ways to help our agents grow along with us. This month I want to touch on something that may not apply to all of you, so if it doesn’t, please excuse me while I speak to a small group of our agents.

I have noticed many of you are using email addresses like jpeirson2002@yahoo.com or lynnedwardsinsurance@aol.com. One of my pet peeves is unprofessional email addresses among business people. Using generic email services is not only unprofessional but unreliable.

Here are some ideas on improving your image and your close ratio.

  1. If you are an agent with a specific company get one of their email addresses (i.e. @allstate.com). If your company does not offer this service, tell them to do so.
  2. If you are an independent agent, you might consider purchasing an email-only domain. If you are a HometownQuotes.Com member agent, we will set up a professional email account for you (such as you@youragencyname.com) for only $14.95 a year. Non-members can even subscribe to this service for only $49.95 a year.
  3. If all else fails, we will be more than happy to provide you with an @hometownquotes.com address. It’s not the perfect solution, but let’s be honest, anything is better than a generic email address.

Using any of these methods will improve your appearance, your close ratio, and your bottom line!

Best Wishes for a Happy New Year!

Matt McWilliams
Vice-President Customer Relations
800-820-2981 ext. 701


Internet Leads...the New Yellow Pages?  

Ten Years ago there were only a couple of ways to get new clients:

  1. Get out of the office and promote yourself to referral sources.
  2. Purchase Yellow Page ads. 

Now with the internet still booming, the times have changed.  This is not to say that the other two ways of doing business are not effective, because they are; there are just other options that might make more sense.

It is pretty safe to say that all insurance agents now have internet access in their office.  Having said that, it is important to know the options available for insurance agents to gain new customers.  Here are a few: 

What's New on HometownQuotes.Com?

Agents' Blog - Updated throughout the day with up-to-date insurance news, advice, and more!

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Insurance Industry News

Allstate’s ‘3 on 3′ ads shoot for young men

Health agencies reach out to Latinos

A Push in States to Curb Malpractice Costs

Committee kills Wyoming auto insurance bill

Insurer’s Are Unhappy With Specter’s Asbestos Bill

Nevada Insurance companies prepare for flood of claims

NAIC Approves Disclosure Rules

Insurance brokers fight ‘Draconian’ rules

Lloyd’s Chairman Warns Insurers 2005 Will Be Critical For Rebuilding Industry’s Reputation

Big I Looks To Boost Agent Brand

Philadelphia Insurance Companies Announces Support for Disaster Relief in Asia and the East Coast of Africa

Industry Groups Pledge Tsunami Relief

Get more insurance news at our agents' blog.

  1. Agency Web Site:   This is a nice feaure that most agents now have.  It allows customers to obtain contact information, office hours and in some cases even obtain a quote.  The downside is that it is often difficult to obtain exposure.  It has been said that you could have a website giving away free cars, but if no one can find it then what good is it? 
  2. Mass Email:   Otherwise know as SP@M.  SP@M, has become a "dirty word" in the web world.  The majority of emails sent in this country are solicitations of some sort.  This has put consumers on the defense with their email.  SP@M blockers are available with most major internet services now and the SP@M that does get through is seldom read.  Having said that, SP@M would not exist if it didn’t have at least some success.  The trick for you, the agent, is to solicit potential clients near your agency. 
  3. Real Time Internet Leads:   The newest way for agents and consumers to come together.  This option has real benefits for the consumer the biggest being: time.  There is no longer a need for the consumer to go to multiple sites requesting quotes, call different ads from the phone book or personally visiting multiple agents to receive quotes.  For the agent, Internet leads offer several advantages over more traditional advertising.       
Internet Leads With HometownQuotes
Yellow Pages
Cost Per Lead
   
Fixed
Varies based on call volume
Time Restrictions
None
Varies on Agency Hours
Contract
Short Periods of Time
Usually One Year or More
Convenience
Leads come in 24/7, Agents handle at their own leisure
Agents take calls when they come in, during office hours only
   
Quality of Lead
Higher incomes and education are the norm for internet users
Varies

In short, you know what you are getting with internet leads.  The Yellow Pages remain a mystery.  As Forrest Gump might have said about insurance leads:  "Yellow Page leads are like a box of chocolate, you never know what you're gonna get."

     

A state adopts strict new insurance self study CE requirements for its agents. The tests they now require are very difficult, can take no more than an hour to complete, and must be taken at a certified testing center.  On the first day of the new requirements, an agent wanders into a testing center a half hour late.

"You'll never finish this test on time," the test administrator coldly states.
"Just give me the test," replies the agent, "I'll finish it."

Skeptically, the administrator gives the agent the test.  The time limit comes and passes and yet the agent still has not completed the test. Finally, a half hour after the test time limit, the agent brings his test up to the administrator, who is correcting a large stack of tests.

"You can't turn that in," states the test administrator, "you knew there was a time limit."
"Do you know who I am?" replies the agent.
"No", says the administrator.
"DO YOU KNOW WHO I AM???" the agent says more forcefully.
"No, and I really don't care" replies the administrator, slightly annoyed.
"Good," says the agent, who quickly shoves his test into the middle of the stack the administrator is correcting and walks out the door.


2005: A Banner Year or a Busted Year, The Choice is Yours

What are you doing to make your agency bigger and better than it was in 2004? Complacency is a dangerous problem for a business owner, especially an agency owner. Older agencies are trying to find a way to improve their retention ratio while bringing in new clients. New agencies are trying to find an edge in an extremely competitive market. No matter what your tenure, finding new clients is always a challenge for insurance agents. We ask again: "What are you doing to make your agency bigger and better than it was in 2004?"

Most of you who are reading this article are already a "Hometown" agent, so we know that you are on your way to a very profitable year! If you are not already taking advantage of the many benefits that HometownQuotes.com offers you, we suggest you take some time to use them. Use our agents blog to keep you up-to-date with what is going on in the industry. Read old newsletters or pick up the phone and talk to one of our very qualified agency advocates who can offer sales tools, training and new ways for you to improve your close ratio with HometownQuotes.com leads.  

For those of you that are not already one of our clients, why not? Yes, we know that some of you have tried sign up and your areas are sold out (we only sell to one agent from each company per Zip code), but have you put your name on our waiting list? After all, agents retire almost every day. For the rest of you the only real answer that we can think of is that you don't want any new customers. If this is the case HometownQuotes.com is not for you. We do bring more clients into your agency, we do educate agents on how to be better sales people and we do improve your bottom line!.  

 
     
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