Summer is Almost Here!
Well,
spring sprung indeed (pardon my grammar). Here
at HometownQuotes.Com, we have used the rainy days of May in North
Carolina to make some upgrades to our system and to our services
for you, our Hometown Agents.
You may have noticed some of them already.
- A new interface to the agents section to view your reports easier
- Ability to edit your own billing information online
- A new design to the leads
- Additional, detailed questions asked of the consumers
And some are on the way within the next few weeks.
- The ability to track your account balance and your cost per lead
- An automated follow-up system with the customers.
- Track your
close ratio online
We
know without a doubt that we can continually improve our services
to you and will consistently strive to do so. Everyday
is a new opportunity for us to help you grow your business and
a new opportunity to grow with you!
All the best,
Matt McWilliams
Vice-President, Customer Relations
matt@hometownquotes.com
Referrals Earn More Money than Ever Through July
4th!
(Chance to Win Additional $200
in Free Leads with each referral)
From now until July 4th, you will earn
$50 for every agent that you refer who signs up. In addition,
each referral sent earns you a chance to win an additional $200 in
free leads. The more referrals you send, the better your chance
to win! Just make sure if you tell any agents to call us or
apply to mention your name or send us their name and contact information
yourself. Just
send an email to agents@hometownquotes.com.
HometownQuotes.Com Webinar
Closing Internet Leads
Strategies and Techniques, New and Old
What: Webinar covering Strategies and Techniques
for Closing More Internet Leads
When: June 28th 2:00-2:45 EST
Who: Insurance agents and support staff
Where: From the comfort of your office, home, or anywhere with internet access.
Link to participate will be sent via email.
Cost: FREE!
Topics to be Covered
Tips and Tricks for Uncovering the Details - What you
can learn from the information given by a customer
Staffing Issues and Internet Leads
Scheduling Calls and Emails
Question and Answer Time

A super genius
goes in to see a doctor. "Doc," the genius
says, "I think I'm too smart. I'm having trouble even communicating
with people because we have no common frame of reference, and it's
ruining my social life. Can anything be done?"
The doctor runs
a series of tests on the genius, and indeed finds that he is too
smart. He says, "Currently, your IQ is 250,
which is vastly superior to an average man. This is why your
having trouble communicating. I do have a cure, however. I
have a machine that will drain away some of your intelligence, leaving
you with an IQ of 160. You'll still be a genius, but you should
be able to lead a normal life as well."
The genius immediately agrees to the treatment, so the doctor straps
him into the machine.
Just as the doctor
turns on the device, he gets a phone call from his ex-wife. They have a heated phone conversation for several
minutes before the doctor remembers his patient. He rushes
back, and is shocked when he sees the IQ readout at 75.
The doctor says, "Are
you all right?"
The former genius just stares blankly.
The doctor shakes
him, saying "Say Something."
The former genius
replies, "Can I interest you in
an umbrella policy?"
Separating yourself from the crowd (Part One of Two)
By Marion Ingram
In today’s
world of direct writers, internet quotes and discount insurance
companies, it is easy to get lost in the hustle and bustle of
being an insurance agent. We insurance agents, while not quite
threatened by extinction, are becoming nothing more than glorified
order takers.
Warren Buffet
says that insurance is a commodity and price is the main factor
in the market place. It seems that nowadays, lowest price wins,
regardless of the other factors. More and more people are turning
to direct writers because they believe that 15 minutes and a catchy
commercial with a dancing lizard can save them some money. Forget
the relationship, forget being able to actually see your insurance
agent and forget you if you are $0.01 higher than the "other" guy.
So how do we
as insurance agents take a stand and be able take back some of
our customers? How do we improve our close ratio? How do we change
our customers’ attitudes
about price to the point that leaving you for a few dollars will
never cross their mind? I can answer that question with one word:
rapport. Rapport is a funny thing, it makes you memorable, it makes
you likable and most importantly it makes you human. So how do
we build rapport with potential or existing clients? In this article
we will discuss how to hit the ground running with rapport, how
to build it from the word go. I will show you how to make more
sales, improve your close ratio, learn more about your clients
and have fun while doing it.
Next time you get the chance call around to some of the competition
in your area and ask for a quote. Listen and learn to how they interact
with you. Do you like the person you talk to? Would you buy from
them? What made them good or bad at making a connection with you?
Take notes about what you liked and what you didn't. Incorporate
these ideas into your sales strategy and watch your sales increase.
Below I have three examples of how I have heard insurance agents talk to potential
customers on their initial phone call. Keep in mind that I have not written
any responses from the client since, in this example, only what the agents
say is important. I will use the following scenario for an example:
Jill, a single mother of two, believes she is paying too much for
her insurance and goes online to HometownQuotes.com and requests
a free quote. She gets a call from three agents that are near her
home.
Agent 1: Hi Jill. This is Tom from Big Insurance Company calling
about your request for insurance. I wanted to follow up with you
to verify some of this information with you and ask you a few additional
questions. I will get this worked up and give you a call back.
Tom has done a nice job of being polite if he has the best price
in town he might be the agent that Jill ends up using.
Agent 2: Hi, Jill, This is Nancy with Gigantic Insurance Company.
I saw where you wanted a home insurance quote. Do you have a second?
What is going on with you current insurance company? What are some
things you like about your current company? What are some things
that you don't like? Alright, thanks for your time, I will call
you back shortly.
Nancy was also polite but she took the time to ask some important
questions about her current insurance company that she will be able
to use to her advantage when comparing companies. If Nancy has the
exact same price as Tom she would most likely have the advantage.
Agent 3: Hi Jill. This is Joe from Huge Insurance Company. Is this a good
time for you? How is life treating you? Jill, I see that you live on Vine
St. Do you know Bo Neighbor? He is one of my clients. It says on the
paperwork from HometownQuotes.com that you are a writer? What type of writer
are you? You know my wife was trying to break into that business, what sort
of tips could you give to help her out? Anyway, sorry about my rambling there,
I just find it important to get to know each of my clients on a more personal
level than what kind of car they drive. It is also important for me to know
that you feel the same way. I know you could call 1-800-555-Quote and get a
price but I want you to know me and my family the same way I want to know yours.
So, what is going on over at your current company? Oh yea? Well tell me Jill,
what are some of the things you really like about your current company? I think
we will be able to offer you some solutions that will be comparable to your
current company in some ways and exceed them in others. I will take some time
to prepare a proposal for you, when is a good time for us to get together so
I can present that to you? Great I will talk to you then.
What has Joe done? He was polite, learned about what was going on
with her current company and most importantly in the short amount
of time he had with her he became her friend. He knows personal stuff
about Jill and Jill knows the same about Joe. Sure he may or may
not have the best price in town but as long as he is in the ball
park he has a chance at the business. This is a chance that he probably
would not have had if he had been even $5 more than the first two
agents.
I can promise
you this: There is no better felling than closing the deal on a
new client than when you cost them more money that what they were
currently paying and they came to your company because of you.
Take a chance on this one and try to be way different that your
competition for one week. All you have to lose is some time. If
you are selling on price alone now you will still have the same
price, you will just deliver it in a different manner. After all,
my Dad tells me all the time that "if you put it in one end
of the pipe, it will fall out the other." In other words if
you quote enough people you will eventually write business. I guess
I just want more of my "it" to get to the other end of
the pipe. |